NVIZIN VOLLEYBALL

4801 Johnson Road Suite 5

Coconut Creek, FL 33073

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© 2017 NVIZIN VOLLEYBALL

HOW TO ORDER/FAQ

HOW DO I GET A MOCK-UP?
  • Click the mock-up request form button located on the bottom of each product page. Within 48 hours, an Nvizin Sports sales associate will contact you. You can also call our sales office at 954-800-0619 from 9 a.m. to 6 p.m. EST Monday through Friday.

  • Before contacting us, please have any artwork or logos ready for submission.

  • It will take a few days for the mock-up to be completed, since we receive numerous mock-up requests daily.

  • To be fair to our customers, we reserve the right to limit the number of mock-up requests per customer. 

HOW DO I PLACE AN ORDER?
  • Finalize your mock-up design with our associate.

  • We will give you a price quote based upon the design, quantities, shipping, fees, etc.

  • Review your design proof, and give final order approval to our finance department.

  • Make full payment to our finance department.

  • Once payment is received, the order goes into production. This is when the delivery lead time begins.

  • The order will be shipped and delivered on or prior to the customer's due date.

WHAT ARE YOUR MINIMUMS?
  • New orders must be a minimum of 12 units. Reorders must be a minimum of six units. Contact our sales staff with any special requests.

CAN YOU MATCH MY TEAM COLORS?
  • We offer several different colors for dye sublimation. Depending on the materials used, colors may vary from the colors printed on paper for samples. This is the nature of dying fabric.

  • If you are trying to match previous uniforms, advise your account manager of this at the start of your order process. You will need to provide a sample of the previous uniform as soon as possible. We will do our best to duplicate your uniform, but we cannot guarantee a 100% match.

  • The colors in your design proof are a close representation of the final product, but again, may appear different on printed paper or on your monitor from the color on the material.

 
CAN I GET A SAMPLE?
  • Samples are available for purchase only under very special circumstance. They must be part of a confirmed order. All requests for samples are subject to approval. The cost for the samples will be determined at the time of the request.

 
DO YOU OFFER PRIVATE LABELING?
  • No. All products made by Nvizin Sports will have Nvizin Sports labels and logos in standard locations.

WHAT IS YOUR TURNAROUND OR LEAD TIME?
  • Our standard lead time is four weeks from the date the design proof is approved, and full payment is made. Lead times may increase or decrease based upon number of orders is production. Please plan accordingly, and do not wait until the last minute to place sensitive orders.

 
DO YOU ALLOW RUSH ORDERS?
  • Yes. If you have a deadline that is less than our standard lead time, call us. We will let you know if we can accommodate you. Rush fees will be applied.

CAN I MAKE CHANGES AFTER AN ORDER HAS BEEN APPROVED?
  • No. Once an order is in production, changes cannot be made. Additions or changes will be handled as a separate re-order.

 

HOW DO I APPROVE MY ORDER?
  • Give the final approval of your artwork to our sales representative.

  • Our finance department will email you. This email will include a design proof and payment instructions.

  • Carefully review the design proof to ensure that it is correct.

  • If changes need to be made, let us know. Your sales representative will contact you to make the revisions with you.

  • If the proof is correct, send a reply email giving final order approval to the finance department. 

  • Pre-payment is required on all orders.

  • Production lead time begins only after full payment is received.

 
HOW DO I PAY FOR MY ORDER?
  • We require full payment on all of our orders before production can start. Nvizin Sports accepts checks, M/C, Visa, American Express and Discover. Payment arrangements must be made through our accounts receivable department. Contact Jen Lamon at 954-429-1091, ext. 124, or via email at orders@nvizin.com.  Production lead times do not begin until after full payment has been received.

 
HOW WILL MY ORDER BE SHIPPED?
  • Our primary shipped is UPS. Our standard shipping method is UPS Ground. Next-day and Second-day service (UPS or DHL) are available for an extra cost. Please inspect all orders upon receipt. You must notify us of any discrepancies within 10 calendar days of receipt of an order. No claims or returns will be accepted after that date.

 
WHAT HAPPENS IF I RECEIVE MY ORDER, AND THERE IS AN ERROR?
  • Nvizin Sports goal is customer satisfaction. If there are issues with your order, we will work with you to determine a fair and equitable resolution. All concerns should be expressed to your sales representative and to the sales manager within 10 calendar days from receipt of your order. No claims, returns or re-work will be accepted after this date.